Frequently Asked Questions (FAQ)
Product Questions
1. What types of products do you offer?
We offer a wide range of men’s clothing including Blazers, Jeans, Pants, Shirts, Tees, and Tops. Our products are designed to cater to the modern gentleman who values quality and style.
2. Are your products available in different sizes?
Yes, our products are available in a variety of sizes to ensure a perfect fit for every customer. Please refer to the size chart provided on each product page for detailed measurements.
3. Do you offer international shipping?
Yes, we ship globally, excluding Asia and a few remote areas. Please check our shipping policy for more details on delivery times and options.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in their original condition and packaging to be eligible for a return. Please contact our customer service team at [email protected] to initiate a return.
2. How do I process a return?
To process a return, please email us at [email protected] with your order number and the reason for the return. We will provide you with further instructions and a return address.
3. Can I exchange an item?
Yes, we offer exchanges for items of the same value. Please contact our customer service team for assistance with exchanges.
Account & Payment
1. How do I create an account?
You can create an account by clicking on the “Sign Up” button on our website. Fill in the required details and you will be able to manage your orders and preferences.
2. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.
3. Is my payment information secure?
Yes, we use advanced encryption technologies to ensure that your payment information is secure and protected.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx for $12.95, which delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 business days.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once processed, your order will be dispatched and you will receive a confirmation email with tracking details.
3. Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order on the respective courier’s website.
Customer Service
1. How can I contact customer service?
You can contact our customer service team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, from 9 AM to 5 PM PST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing For Gentlemen Buy. We are committed to providing you with a seamless shopping experience. If you have any further questions, please do not hesitate to reach out to us.