Returns & Exchanges
At For Gentlemen Buy, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please review the information below to understand how to proceed with a return or exchange.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Based on our product offerings, certain items are non-returnable due to hygiene or safety reasons. These include:
- Underwear and socks
- Personalized or custom-made items
Return & Exchange Process
Follow these steps to return or exchange an item:
- Contact Us: Send an email to [email protected] with your order number and the reason for the return or exchange. Use the template provided below to ensure all necessary information is included.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
- Ship the Item: Package the item securely and ship it to the provided address. We recommend using a trackable shipping service and purchasing shipping insurance.
- Confirmation: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. For exchanges, the new item will be shipped to you once the returned item is received and processed.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear For Gentlemen Buy Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions about our returns and exchanges policy, please contact us at [email protected].
Thank you for shopping with For Gentlemen Buy. We appreciate your business and are here to ensure your satisfaction.